Customer Service
01
Agent
02
Repair shop
03
Operations Manager
Since its establishment in 2006, Wells Lubricants has partnered with over 520 first-tier distributors, covering more than 30 provinces, autonomous regions, and municipalities directly under the central government nationwide. As of 2025, Wells operates nearly 80,000 offline outlets, including auto repair shops, Wells‑designated oil-change centers, and Wells‑exclusive stores.
How do distributors operate in the market?
Advertising signboard support
Indoor promotional advertising
Gift support
Decentralization of the company’s promotional policies to the market level.
Agent Policy Support
After-sales guarantee
How can a repair shop improve its service level?
Image enhancement
By optimizing store size, upgrading the store’s image and interior design, we attract more unfamiliar vehicles to visit and boost customer confidence in making purchases.
Customer Service
Optimize the customer service experience, strengthen the professional image, and enhance communication rapport; streamline the entire process—from in-store consultation and reception to order entry, product presentation, and guidance.
Technical Optimization
Enhance the technical experience by standardizing service, inspection, and repair processes to build trust, retain customers, and drive consumption.
After-sales guarantee
Enhance the after-sales experience to retain customers and attract new ones through professionalism, while leveraging post-purchase follow-ups and personalized care to drive repeat business.
Operations Manager How to provide support
Online and offline collaboration for promotion.
Customer communication
Moving away from conventional product‑presentation approaches, we focus on understanding customer needs and delivering tailored solutions, enhancing the purchasing experience and satisfaction while encouraging repeat purchases.
Repair shop coordination
Breaking free from the traditional product-centric approach, we leverage data-driven operations to deliver precision marketing, strengthen customer relationship management, and deepen emotional connections to boost loyalty.
Implementation of the plan
Replace individual‑minded operations with a systematic, team‑collaborative approach that leverages integrated resources, creating synergies to ensure efficient implementation of strategies and enhance sales performance and market competitiveness.
